Refund and Returns Policy

At VapeTrex.com, operated by The Boss Vape, we want every customer to receive the correct products in good condition. Because we sell vape, tobacco, nicotine, and other age-restricted products, certain items are not eligible for return once opened or used for health, safety, and sanitary reasons.

Return Eligibility

Unopened and unused products may be eligible for return within 7 days of delivery or pickup.

To qualify for a return:

• The product must be unopened, unused, and in its original sealed packaging.
• The item must be in the same condition in which it was received.
• Proof of purchase or order number is required.
• Customers must contact us before returning any product.

Do not send a return without contacting VapeTrex first.

Non-Returnable Items

The following products are not eligible for return or refund:

• Opened or used disposable vapes
• Opened e-liquids or nicotine products
• Opened pods, cartridges, coils, or tanks
• Products with damaged or removed seals
• Products damaged after delivery
• Clearance, closeout, or final-sale merchandise
• Delivery or shipping charges
• Products returned without prior authorization

For health and safety reasons, we cannot accept opened vaping or consumable products simply because the customer does not like the flavor, nicotine strength, device, or product.

Defective Products

If you receive a product that appears defective, please contact us within 48 hours of delivery.

Provide:

• Your order number
• Product name
• Description of the problem
• Photos or video showing the issue when applicable

Disposable vape devices and similar products may occasionally experience manufacturer defects. After reviewing the claim, we may offer a replacement, store credit, or refund at our discretion.

Products damaged through misuse, accidental damage, improper storage, water exposure, physical damage, or normal wear and tear are not considered defective.

Incorrect or Damaged Orders

If VapeTrex sends you the wrong item or your order arrives damaged, contact us within 48 hours of receiving the order.

Please provide clear photos of:

• The product received
• The packaging
• The shipping label
• Any visible damage

If we confirm that the wrong product was shipped or that the product was damaged before or during delivery, we may replace the item or issue an appropriate refund or store credit.

Local Delivery Orders

VapeTrex provides local smoke shop delivery throughout eligible areas of Broward County and Miami. Local deliveries generally arrive within approximately 2–4 hours, depending on location, traffic, order volume, and courier availability.

We may use third-party delivery providers, including Uber Courier, to complete local deliveries.

Once a local delivery has been picked up by the courier, the delivery fee is non-refundable.

If the customer provides an incorrect address, phone number, apartment/unit number, access instructions, or other delivery information that prevents successful delivery, additional delivery charges may apply.

Nationwide Shipping

We also ship eligible products nationwide where permitted.

Shipping charges are non-refundable once an order has been shipped.

Carrier delivery times are estimates and are not guaranteed. VapeTrex is not responsible for shipping delays caused by USPS, UPS, weather, incorrect addresses, transportation interruptions, or other circumstances outside our control.

Lost or Stolen Packages

Once tracking confirms that an order has been delivered to the address provided by the customer, VapeTrex is not responsible for packages that are lost or stolen after delivery.

For packages lost while in the possession of USPS, UPS, or another carrier, customers should contact the applicable carrier and initiate a missing-package or insurance claim.

We will provide reasonable order and tracking information when needed to assist with a carrier investigation.

Order Cancellations

Orders may only be canceled before they have been processed, shipped, or assigned to a local delivery courier.

Once an order has been shipped or picked up for local delivery, it cannot be canceled.

Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

After a refund is approved and processed, your bank or credit card provider may require additional business days before the refund appears on your account.

Original shipping and delivery charges are non-refundable unless VapeTrex shipped the incorrect shipping method or otherwise made an error with the order.

Return Shipping

Unless the return is caused by an error made by VapeTrex, the customer is responsible for all return shipping costs.

We recommend using a trackable shipping method when returning an approved item. VapeTrex is not responsible for return packages lost in transit.

Age-Restricted Products

VapeTrex sells age-restricted products. Customers must meet all applicable federal, state, and local age requirements to purchase or receive these products.

Age or identification verification may be required before an order is released, shipped, delivered, or completed.

Failure to satisfy required age-verification requirements may result in cancellation of the order. Delivery or processing charges already incurred may not be refundable.

Contact Us

For return, refund, damaged-item, or order-related questions, please contact:

VapeTrex.com
Operated by The Boss Vape
8580 Stirling Rd #102
Davie, FL 33024

Phone: 754-837-1783

Please include your order number when contacting us so we can assist you as quickly as possible.

VapeTrex reserves the right to refuse returns or refunds that do not meet the requirements of this policy or that show evidence of misuse, fraud, abuse, or repeated improper return activity.